SHOPPING INFORMATION
What are the delivery charges for orders from the online shop?
Delivery charges depend on your location and the total weight of your order. For most local orders, standard shipping is either free or available at a minimal cost. International shipping fees vary and are calculated at checkout based on the destination and chosen delivery method. We aim to keep delivery costs affordable while ensuring safe and timely delivery of your items.
How long will delivery take?
Delivery times vary based on your location and the shipping method selected at checkout. For local orders, you can typically expect delivery within 3 to 5 business days. International deliveries may take between 7 to 14 business days, depending on customs processing and regional logistics. We always aim to dispatch orders promptly and provide tracking details so you can monitor your shipment in real-time.
What exactly happens after ordering?
Once your order is placed, you’ll immediately receive a confirmation email with your order details. Our team then begins processing the order—carefully picking, packing, and preparing it for shipment. You’ll receive a tracking number as soon as your package is dispatched, allowing you to monitor the delivery status in real-time. Throughout the process, our support team is available to assist you with any questions or updates.
Do I receive an invoice for my order?
Yes, you will receive a detailed invoice for your order. Once your purchase is confirmed, an invoice will be automatically sent to your registered email address. It includes product details, pricing, shipping charges (if any), and payment confirmation. You can also download your invoice anytime from your account dashboard or request a copy by contacting our support team.
PAYMENT INFORMATION
When the order payment is taken of my bank account?
The payment is deducted from your bank account immediately after your order is successfully placed. You’ll receive a confirmation email once the transaction is complete. Depending on your payment method or bank, it may appear instantly or within a few hours on your bank statement. If ther
What is wishlist?
A wishlist is a personalized list where you can save products you're interested in but not ready to purchase yet. It allows you to easily keep track of your favorite items, compare options, or revisit them later without having to search again. You can also share your wishlist with friends or family for gift ideas or future purchases.
What should I do if I receive a damaged or wrong product?
If you receive a damaged or incorrect item, please contact our customer support within 48 hours of delivery. Kindly share your order number along with photos of the product and packaging. We will promptly investigate the issue and offer a replacement, refund, or exchange as per our return policy. Your satisfaction is our priority, and we’re here to make things right.
Can I change or cancel my order?
Yes, you can change or cancel your order — but only if it hasn't been processed or shipped yet. To request a change or cancellation, please contact our customer support team as soon as possible with your order number. Once the order has been dispatched, changes or cancellations may no longer be possible, but we’ll do our best to assist you with returns or exchanges where applicable.
What is "package tracking" in my orders?
Package tracking allows you to monitor the status and location of your order after it has been shipped. Once your order is dispatched, you’ll receive a tracking number and a link to follow your package in real-time. This helps you stay informed about the estimated delivery date and any transit updates.
